03 / 06
A book of 20 to 40 client websites, kept healthy
Context
A fully remote agency where each PM owns a client book, translates requests into developer and designer tickets, and is judged on concise communication and attention to detail.
What I did
- Owned intake, scoping, Jira tickets, QA and releases for WordPress, WooCommerce and Shopify sites: hosting, DNS, plugin governance, Core Web Vitals, SEO fixes and redirects.
- Reviewed client sites with developers and designers to propose improvements before clients asked; coordinated developers on a marketplace platform build.
- First PM moved into the dedicated Project Manager track when the agency split Account Manager and Project Manager roles.
- Designed the technical interview program (question banks, answer keys, scorecards, live exercises) and interviewed PM candidates with leadership.
Outcomes
20 to 40
client sites in the book
3
CMS and commerce stacks under one process
30 sec
the agency standard for any update, met
4
PM candidates interviewed with a built scorecard
Tags
- WordPress
- WooCommerce
- Shopify
- Superhuman
- Jira
- Hiring
- Status:
- book of 20 to 40 sites, tickets scoped and QA'd in Jira.
- Risk:
- plugin updates across WooCommerce stores.
- Next:
- staged patch, then 30-second client notes.